We love our customers, and we want you to love every purchase without the stress of being stuck with something that doesn’t work for you. We understand shopping online can be tricky — that’s why we’re committed to providing friendly, reliable service every step of the way.

💤 Return Policy

Snorii will gladly accept returns or exchanges within 60 days of purchase, as long as:

The item has no visible signs of damage

All original packaging is intact

Any signs of damage may void the Snorii return guarantee.

Note: We’re currently unable to accept returns after 60 days from the date of purchase.

Some items may be non-returnable, including intimate or sanitary goods, hazardous materials, or flammable liquids/gases.

To start a return, please contact support@snorii.store with your order number and reason for return. Our team will walk you through the next steps.

🔁 Exchanges (if applicable)

Need to exchange your item? Just email us at support@snorii.store with your order number and reason for exchange. We’ll guide you through the process based on the policy outlined here.

📦 Return Shipping

Customers are responsible for the cost of return shipping.
If your return is valued over $75, we recommend using a trackable shipping method or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

💳 Refunds (if applicable)

Once your return is received and inspected, we’ll notify you via email to confirm whether your refund has been approved. If approved, a credit will be issued to your original payment method.

⏳ Late or Missing Refunds

Please note it may take 2–3 business days for your financial institution to process the refund.
Still waiting after that? Email us at support@snorii.store and we’ll help you sort it out.

🎁 Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit once we receive the return. A digital gift certificate will be emailed to you.

💔 Damaged Items

If your order arrives damaged or defective, please email support@snorii.store within 48 hours of delivery.
We use carrier timestamps and delivery confirmation to verify timeframes.

💬 Feedback

Have feedback, questions, or concerns? We'd love to hear from you.
Reach out to us at support@snorii.store — we’re always looking to improve and better serve our community.