At Snorii, we believe fast, transparent, and reliable shipping should be part of a great sleep shopping experience. That’s why we partner with trusted global carriers like DHL, UPS, FedEx, and YunExpress, who work with local postal services to bring your order directly to your doorstep.

🌏 Where We Ship

We currently ship to the following countries:

New Zealand

Australia

United Kingdom

United States

📦 Processing Time

Orders typically take 2–5 business days to process before shipment. This includes verifying payment, packing, and preparing your items for dispatch. During holidays, sale events, or restocks, this may extend up to 10 business days.

🚚 Delivery Estimates

Once your order has been dispatched, estimated shipping times are as follows:

LocationEstimated Shipping TimeAustralia7–14 business daysNew Zealand7–14 business daysUnited Kingdom7–14 business daysUnited States7–14 business days

These timeframes do not include the processing period. Deliveries may be affected by customs, weather, or local disruptions.

📦 Tracking Information

All orders come with tracking. You’ll receive a confirmation email with your tracking link once your order is dispatched.
Please allow up to 3 business days for tracking updates to appear, especially during carrier transitions.

Need help tracking your order? Reach out to us anytime at support@snorii.store.

🚫 Address & Order Changes

Please double-check your shipping address before submitting your order.
Once your order has been processed, we cannot make any changes, including:

Address updates

Product changes

Cancellations

We are unable to redirect or retrieve packages once they’ve entered the shipping system.

💰 Customs, Duties & Import Taxes

International orders may be subject to customs duties, taxes, or import fees when they arrive in your country. These fees are the responsibility of the buyer and are not included in your purchase or shipping total.

If a package is refused due to unpaid fees, Snorii cannot issue a refund for the shipping cost and will deduct return fees from your refund.

📦 Lost, Stolen, or Damaged Items

If your tracking shows that your package was delivered but you haven't received it, please:

Check with neighbors or your local post office first

Contact the shipping carrier to file a claim

Then notify us at support@snorii.store if you still need assistance

We rely on carrier timestamps to verify deliveries. Claims reported after extended delays may not be eligible for compensation.

💬 Feedback & Support

We’re always here to help and love hearing from our customers.
If you have any questions or feedback about your delivery, reach out to us at support@snorii.store. We’re dedicated to making your sleep shopping experience smooth and satisfying.